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Job Summary
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Between $12.70 and
Per Hour
Position range in Rhode Island $12.18 - $22.76 Per Hour
Job Fair Customer Service Contact Center January 3, 2014 (Confidential) Occupation: Customer Service Representatives
Location: Providence, RI - 02904 Positions available: 50
Job #: 692206
Updated: 12/19/2013 Expires: 1/30/2014
Source: EmployRI Site: EmployRI

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Job Requirements
Job Properties
Job Description
A representative from Connextions, the Contact Center Supporting HealthSourceRI as part of the Affordable Care Act, will hold a
Job Fair on Friday, January 3, 2014 at 9 am
Crowne Plaza, 801 Greenwich Avenue, Warwick.
Doors open at 8:30 am.

There will be only one Presentation. After the presentation 10 minute interviews will follow. Interviews will be based on candidates arrival time. Please be prompt!
Applicants should bring their resume and two forms of identification.

Job Description: Customer Service Contact Center Agents.

English speaking
Bilingual Portuguese
Bilingual Spanish

Friday, These positions are available at the Contact Center supporting HealthSource RI. As part of the Affordable Care Act, HealthSource RI will connect Rhode Islanders to quality, affordable healthcare.

  • Receive inbound calls from customers' interested in health insurance products. Customers will be responding to TV commercials, direct mail and print advertisements received.
  • Generate follow-up appointments to have a licensed field agent go to their home or a licensed agent call them.
  • Place outbound calls to customers in our database
  • Support Insurance and/or Prescription Drug Plans
  • Educate customers on plans and processes
  • Provide assistance with enrollment
  • Qualify customers for community meetings and in-home appointments
  • Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
  • Ensures proactive customer service / sales techniques with the highest degree of courtesy and telephone etiquette
  • Performs other duties and tasks as assigned
  • Premium compensation paid for fluent Spanish/Portuguese-speaking agents
  • Strong customer service skills.
  • Experience using Internet, Windows applications (Word, Excel) and eMailservices (Outlook)
  • Excellent verbal communication skills (vocabulary and articulation)
  • Ability to express assurance/confidence and empathy.
  • Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to work a flexible schedule; may require holiday and weekends and must be easily adaptable to change
  • Prefer 2 years call center/customer service support.

Personal Attributes

  • Confident, empathetic, and reassuring personality
  • Multi-tasker capable of engaging a customer, using computer hardware and software, and identifying/finding the next best step in the conversation
  • Eager to help people improve their health by obtaining and utilizing healthcare plans and resources
  • Consistently productive even when tasks are repetitive
  • Easily adaptable to change
  • Ability to work a flexible schedule including evenings, weekends, and holidays
There are full time and seasonal positions available.

Employer Research

Is a Private Sector employer
5,000-9,999 employees

Location/Work Site Information
Compensation and Hours
Salary Range: $12.70 - $13.34 Hour DOE (Depends on Experience) 401K, Dental, Extended Sick Leave, Holidays, Life Insurance, Medical, Sick Leave, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Vary

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Work Experience
Education and Training
Skills Required
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Other Skills

Specialized Job Requirements
Occupation Information
  Customer Service Representatives
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Jobs Available

This section shows the number of job openings and green jobs advertised online in PROVIDENCE COUNTY, RI for Customer Service Representatives and for the related occupational group of Office and Administrative Support Occupations on May 17, 2021 (Jobs De-duplication Level 2).
There were 160 job openings and 10 green jobs advertised online in PROVIDENCE COUNTY, RI for Customer Service Representatives on May 17, 2021. There are also 818 job openings and 72 green jobs advertised online for the related occupation group of Office and Administrative Support Occupations in PROVIDENCE COUNTY, RI on May 17, 2021.
Source: Online advertised jobs data

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Personal Requirements
Knowledge:   View the knowledge typically needed by Customer Service Representatives
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Nature of the Work
Work Activities:   View typical work activities for Customer Service Representatives
Tasks:   View the specific tasks commonly performed by Customer Service Representatives
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